MercuryGate (now rebranding to Infios) charges $4,500/month for 10 users and takes weeks to implement. HatchOS runs your freight ops with AI from day one.
See HatchOS in Action 14-day concierge migration • No contract required12 factors that matter when switching TMS platforms.
| Factor | MercuryGate | HatchOS ✦ |
|---|---|---|
| Pricing model | Per-seat, $500/user/mo (10-user = $4,500) | ✅ Per-seat, transparent, lower rate |
| Per-seat economics | ❌ $450/user at 10 seats; $400/user at 100 | ✅ Flat per-seat, no volume penalty |
| AI capability | ⚠️ Predictive routing analytics only | ✅ Native AI employees — built in |
| White-label | ❌ Enterprise-only, not publicly offered | ✅ Available on all plans |
| Agent commissions | ❌ Not built for agent model brokerages | ✅ Auto-calculated, built in |
| Multi-tenant isolation | ⚠️ Configurable but complex setup | ✅ Agents see only their loads, out of box |
| Vendor payables | ⚠️ Available but requires configuration | ✅ Native |
| Compliance automation | ⚠️ Freight audit and carrier management tools | ✅ FMCSA + carrier screening built in |
| Training/onboarding | ❌ 4–6 weeks implementation; $5K–$50K setup | ✅ 14-day concierge migration, no setup fee |
| Time-to-deploy | ❌ 4–6 weeks minimum; complex orgs longer | ✅ Live in 14 days or less |
| Contract length | ❌ Custom enterprise contracts | ✅ Month-to-month, no setup fees |
| Transparency | ⚠️ Pricing varies; requires sales call | ✅ Published pricing, no surprises |
The rows in the table that decide whether this is the right switch for you.
MercuryGate's published pricing structure runs $500/month for 1 user, scaling to $4,500/month for 10 users — that's $450 per seat. Add implementation costs of $5,000–$50,000 and annual enterprise contracts, and the first-year cost for a 15-person team can exceed $100,000. HatchOS charges $199/seat/month (Starter) with no setup fees and no annual lock-in.
In 2023, MercuryGate was acquired by Körber Supply Chain Software and is actively rebranding to Infios. For brokerages mid-implementation or mid-contract, this creates real uncertainty: product roadmap changes, support team turnover, and potential pricing restructuring. HatchOS is independently operated with a direct relationship between product and customer.
Source: Infios press release
MercuryGate's design philosophy is multi-modal shipper management — all freight modes (parcel, LTL, TL, air, ocean, rail, intermodal) on a single platform. That breadth adds complexity a pure freight brokerage doesn't need. Features like dock utilization management, yard management, and international customs are table stakes for a Fortune 500 shipper; they're noise for a freight broker running an agent model.
MercuryGate offers predictive analytics — weather-adjusted routing, fuel efficiency optimization, disruption prediction. These are reporting tools. HatchOS ships AI employees: autonomous roles that take actions on your behalf (dispatching, carrier outreach, compliance screening) without requiring a human trigger for each task.
A realistic mid-size freight brokerage team.
~$450/user/month at 10 users. Implementation adds $5,000–$50,000. Enterprise contracts.
Per-seat pricing at $199/seat/mo (Starter). No setup fees, no implementation surcharge. Month-to-month.
Our concierge team moves your carriers, customers, and load history. You keep running ops the whole time.
Start Your Migration No upfront fees. No contracts. Month-to-month from day one.Real questions from brokers switching from MercuryGate.
Yes. HatchOS migrates your carrier database, customer list, and load history. The concierge migration process is 14 days with zero ops blackout — you continue dispatching throughout.
MercuryGate is rebranding to Infios following acquisition by Körber. The TMS product continues under development, but the brand, support structure, and pricing are in transition. HatchOS has no rebranding in progress — what you see is what you get.
HatchOS is purpose-built for freight brokers: truckload, LTL, and drayage with NVOCC capabilities in development. We don't try to be a universal TMS for ocean shipping companies. If your core business is domestic freight brokerage, our depth in that lane exceeds what a generic multi-modal platform offers at the same price point.
HatchOS supports EDI 204, 214, 990, and 210. Your existing carrier EDI relationships transfer without renegotiation. Our migration team coordinates the cutover.
HatchOS charges zero implementation fees. Our 14-day concierge migration is included — no separate contract, no additional billing. The per-seat price is the only price.