AI Carrier Relations Manager
Knox tracks every carrier's performance, sends QBRs, handles invoice disputes, and keeps your best carriers loyal — so you stop losing your A-grade capacity to competitors.
Concrete actions, not vague promises.
Live production data from HTG's deployment.
No fluff — here's how it stacks up.
| Carrier Relations Rep | TMS Invoice Module | Knox on HatchOS | |
|---|---|---|---|
| Cost | $60K/yr | Included in TMS (manual) | Included in HatchOS |
| Scorecard | Subjective | None | A–F, 6 dimensions, daily |
| QBR cadence | Annual if lucky | None | Quarterly, automated |
| Invoice matching | Manual | Manual | Automatic, 3-way match |
| At-risk alerts | Never | Never | Real-time |
| Payment status | Call if asked | Carrier calls you | Proactive, auto-sent |
From trigger to outcome.
Tell us about your setup and we'll show you what Knox can do for your operation.
We'll reach out within 1 business day with a personalized demo walk-through for Knox.
"Knox sends better QBRs than our human team did. Carriers actually reply to them."
— RL Jarlett, CEO, Hatchway Trade Group
(pending final approval)
Each HatchOS AI employee owns a specific domain. Together, they cover your entire operation.
HatchOS is the only freight broker TMS with a built-in AI workforce. One platform, seven AI employees, zero extra headcount.