Broker onboarding questions,
answered straight.

Shield, our compliance AI employee, runs FMCSA SAFER lookups at carrier onboarding and continuously thereafter. Authority status, BIPD insurance on file, safety rating, and out-of-service flags are checked; a composite scorecard is recomputed nightly. Carriers failing shield do not appear in your tender list.

Carrier pay terms default to net-15 from delivery confirmation, configurable per carrier or per contract. Quick-pay (net-7 with a small fee) is supported via ACH through the carrier banking module. Settlement statements export to your accounting system on close.

From the dispatch board, click "New shipment" and enter origin/dest, equipment, pickup/delivery windows. HatchOS auto-builds a rate suggestion from your rate agreements and historical lanes. Tenders go out via email + load-board integration; replies land in the shipment inbox automatically.

Routine ops: your account manager. Platform bugs: bug reports at /bug-report (in-app) or support@hatchos.app. For after-hours incidents affecting live freight, page on-call via /status — operator response is monitored 24/7.

Live status, 90-day history, and scheduled maintenance are at /status. We publish incident reports and postmortems for any degradation lasting more than 5 minutes.